The Original Water Transfer Printing Specialists

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Returns/Exchanges

Unopened items may be returned within 14 days of purchase for a full refund of the purchase price or a credit of the purchase price towards an exchange. Please note that shipping charges are not refundable. Please be able to provide proof of purchse either with an e-mail confirmation or packing slip showing product and date of purchse.

Opened defective items may be returned within 14 days of purchase for a replacement or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable except for packing errors. If you need to replace a product, you must contact us first before returning the defective item. Contact us at 208-288-1008 M-F 8am - 5pm MST or email us at sales@hydro-dip.com to set up a replacement or return.

Shipping charges are nonrefundable, except in the event of a packing error.

Customers returning items can expect to be refunded in the method in which they paid within 7-10 business days of our receipt of their return.

If you have ordered the wrong product, you can exchange the product as long as it is unopened. We do not have restocking fees. If the box has been damaged, opened or any seals broken we are not able to accept this product for an exchange. All returns are processed, credited, or reshipped within 5-10 business days of the products arriving back to us. 

Only products purchased from us can be returned for an exchange and unopened products must be in sellable condition. Please make sure to contact us at 208-288-1008 before returning any items.

If you have received an incorrect item(s), please email sales@hydro-dip.com or call 208-288-1008, so we may correct the error right away.

Due to the nature of our custom film application service, there are no returns or exchanges available on applications. If you are unhappy with your product, please contact sales@hydro-dip.com

 

Customer Care Center
1129 East Pine Street Ste. 101
Meridian, Idaho USA 83642
sales@hydro-dip.com